Creative Genius Excavation Pty Ltd is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles is available from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include: Names, Addresses, Email addresses, Phone numbers, and Suburb or location
This Personal Information is collected in many ways including: Correspondence (email, phone, or web form), On-site job enquiries, Through our website https://creativegeniusexcavation.com, and/ or Cookies and analytics tools, and Third-party referrals. We do not guarantee the privacy policies of third-party websites linked to from our site.
We collect your Personal Information for the primary purpose of providing our services to you, staying in contact, and improving our customer experience. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing or clicking the “unsubscribe” link in our emails.
Where appropriate and practicable, we will explain why we are collecting the information and how we plan to use it at the time of collection.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some cases, we may receive information from third parties (e.g. referral partners). In such instances, we will take reasonable steps to notify you of the information received and the source, if applicable.
Disclosure of Personal Information
We will only disclose your personal information to third parties when you have given consent, or when we are legally required to do so. In some cases, this may include contractors, IT service providers, or others who support the operation of our business.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it. However, we are required to retain most client-related information for a minimum of 7 years to meet regulatory and legal obligations.
Access to Your Personal Information
You may request access to the Personal Information we hold about you and request corrections where necessary, subject to certain exceptions. If you wish to do so, please contact us in writing using the details at the bottom of this policy.
We will not charge a fee for access requests but may charge a reasonable administrative fee for providing copies of your records. For security, we may require verification of your identity before granting access.
Maintaining the Quality of Your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you
Policy Updates
This Privacy Policy may change from time to time and will be updated on our website. We encourage you to review it periodically.
Privacy Complaints and Enquiries
If you have any queries, concerns, or complaints about our Privacy Policy or the way we handle your Personal Information, please contact us at:
Email: creativegenius.excavation@yahoo.com